The Reality of AI in Business – Level 1

Artificial Intelligence, or AI, is a new computer technology. Some companies use AI to help with work. For example, fast-food places like Taco Bell and McDonald’s use AI to take customer orders. The goal is to be faster and make fewer mistakes. But sometimes, the AI makes funny errors. One person got bacon on their ice cream, and another person got hundreds of chicken nuggets by mistake!

A report from a top school, MIT, says that AI fails for 95% of businesses. A big problem is called ‘hallucinations.’ This is when the AI invents information that is not true. This is a big problem because you don’t know what is real and what is made up.

This creates more work for people. They have to check everything the AI does to fix mistakes. Many businesses now regret replacing people with AI. AI is still very new and has problems. It might get better in the future, but for now, it is not perfect. Companies need to be smart about how they use it.